(THIS IS AN ENTRY TO SEEK REDRESS!!!!! PLEASE DO FINISH READING AND GIMME COMMENTS...hai...but it's a long entry haha.)
omg...thought this fila event was over but it is not!
u see...i bought a fila bag a few weeks ago...at that time it was the red one...i happily took the red bag out the next day after i bought it and guess wad...it stained my blouse. the side of my blouse was red... tried washing it off but there's still a subtle colour of red at the side(the blouse is pastel yellow!)...not forgetting the worn out effect after the desperate attempt to get rid of the colour!
so there i was marching right into the fila store where i bought it (at queensway) and demanded he take a look at the blouse ( for some circumstance, i went there 2 days in a row...) and his assistant said yes there is a visible stain...and guess wad the store manager (Ben) said? he said the stain is not very visible and the stain can be washed...it's not actually color run but that the fibre has ran on the clothes..i was like 'huh? i dun see any fibres around' then he added on saying..well this kind of material is like that...u should probably wear the bag with a darker color blouse like black...i was like double 'huh'..duh.
so he said eventually that he would report back to the head office and get back to me asap...because of the info and my fuming mad situation...i thought he would call the head office and tell me asap...but he actually meant going down to the head office 6 days later then call me asap after that..alrite...my fault then.
then two days later i called him and say how issit...he wasn't even sure of the protocol...i mean like what to do if there's a complaint and such...well...he merely copied my number on a rough piece of paper when i should have filled out a form... i got mad..that's when i saw a customer service number at the back of the name card he gave me...so i decided to call them to ask abt the protocol of such situations instead...and the person is not around then i had to explain to someone whom i'm not sure. i did mention about the ridiculous reason tat guy was telling me.
then i got a call a few days later (monday) from the customer service ger (sapna)...and apparently she wasn't told that i had spoke to ben prior to speaking to that someone who answered my call. she told me i had to return the bag to any branches...cos they had to do investigations on why the bag's color ran...and apparently i was the only customer who complained. i told her i wasn't free that week but would probably try to make it down to any of the stores in town at the end of the week..i'll give her a call to confirm before heading down...but apparently she didn't hear that...no point pinpointing her fault then.
then 2 days later..ben called. he say they can do an exchange and i can exchange it at any of the stores...that's when i got confused. sapna told me to return not exchange..then i tried to call sapna to confirm but she took leave. i called her the next day and lo and behold..her attitude changed like crazy.
she went on to say she waited but no call came...i was like didn't i told u blah blah blah...then she said NO. then i was like..'ok..so who shd i follow' then she said...u didn't tell me u liaise with him b4 so of cos u listen to him. i was like huh? wad the hell with the attitude..cos apparently i was very much miscommunicated. that's when i juz told her straight the whole thing that has been happening to claim redress and she replied...' so wad r u calling me for?' isn't it better for u to talk to him instead of me handing down the msg'...then i went ' i'm calling u to confirm what he said is true because u liaised with me before him with different protocol...so now u dun have to liaise with him then i'll do the job. bye' frankly, at that point of time i was thinking... m i the customer service now? isn't tat ur job? and what's with the attitude.
then i called the ben to tell him i'll be stopping over for exchanges and he said i can do it at any of the outlets cos he had already sent at email. so i headed down to IMM and the gal called gladys look pretty baffled when i told her abt the exchange...so i told her ben sent an email...pls check...then with the computer screen facing me...and being the kpo me...i took a peek at the screen. there it was...ben's email...with his message...but i only managed to see the words " DEAR COLLEAGUES, PLEASE READ THE GREAT STORY. there...gladys closed the window.
i believe i was assuming he was talking abt me but well...assumption has got high probability. i was very very tired at all the complaining cos seriously the bag is only 38 bucks! it's not sumthing so expensive that i had to waste so much time and effort to seek redress and make stupid trips down. it's the disappointment in the company that supposedly comes out with good products that serve customer well..and of cos the stain made on my favourite blouse! that blouse is a major deal... it was one of my best blouse...something that i prided on...and definitely something i cannot get again!
there i was deciding to let it go and take in all the faults cos to them i'm juz a crazy fussy customer and the ONLY ONE who complained about that product. i exchanged for a black bag instead...assuming that only my product was faulty.
was taking the bus down from woodlands to granny house today...took out the ipod mini that wy bought...then noticed something different about it...the earphones are a different shade...on closer look i realised that the white earphones have turned a shade grey! and on closer examination, it seems that they have purpled color marks on them...i thought it was my imagination then i took a bit of the earphone and lightly touched the sides of the bag and WALLA! it stained! feeling super grossed out about it...cos u see...i'm a perfectionist and i like things new...esp when the mini is juz a few days old! gross gross gross. now i have off white earphones.
and do u know another of the lame excuses they gave me when i complained abt the bag was ' do u happen to allow rain on the bag' then i was like ' u mean it cannot touch water?' i was thinking what if i perspire...cos it's a gym bag....gross
this is a very long entry and i thank u for reading it...was thinking of letting the matter rest until this ipod incident..why why why...maybe it's my fault for being anxious and grumpy in the beginning...but i really didn't expect something like this (the people and product of fila) to be so disappointing. i have learnt a lesson...never to buy their products..and well..i do squirm when i see ppl using their product..hai...grossed out.
P.S: do u realise i've actually managed to remember all the names??!!! too angry!!! been thru so much shit...hai
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